Frequently Asked Questions

• Every memorial carries a full warranty against faulty materials or workmanship.
• Great value for money and competitive prices, with GST included and delivery anywhere in Australia priced with your design.
• Fully personalised: reflect the true spirit of the person with photographs, motifs, artwork and inscriptions.
• A wide range of headstones, monuments, plaques, urns and pet memorials.
• An Australian owned family business, supplying families across Australia and overseas.
• Design and buy from the comfort of your own home through our secure website.
• Manufactured to the highest standards: durable, long lasting and structurally strong.
• Our innovative glass backed stainless steel headstones and plaques are protected by Australian and international patents.

Design your memorial in the online designer, save it, then order it from your Saved Designs page. If you have not saved a design yet, browse our memorial range, choose a product you like and click Design. See the How To page for a walk through of the designer.

Our How To Design Online page explains the process step by step. If you would rather not use the designer, call or email us and our team will design it for you at no extra cost.

We can design and create a fully custom memorial based on your ideas. Custom designs are naturally more expensive and design fees and specialist manufacturing fees apply, but you are limited only by your imagination. Please feel free to discuss your ideas with us.

Our main office, workshop and showroom is at Unit 1, 44 Port Kembla Drive, Bibra Lake, south of Perth, Western Australia. We make and deliver memorials for all of Australia and have distributor outlets interstate. Everything can be ordered online, or contact us for a free design and quote if you would like our team to handle it for you.

Yes. As well as Australia we have created memorials for families in Papua New Guinea, Fiji, the Solomon Islands, the United Kingdom and America. Because you design online, you can create a memorial from anywhere in the world. Online prices are in Australian dollars and do not include overseas delivery, but we can calculate a total cost including freight for you. Please contact us about any overseas order.

No. Being marine grade 316 stainless steel they are far less prone to a build up of moss or algae than stone or concrete. If dust or organic matter does build up, a soft cloth and soapy water is all that is needed. Do not use abrasive cleaners or materials, as these remove the protective surface layer. We offer brushed, low sheen and high polished finishes, with high polished the preferred grade for exterior use.

Every cemetery has allocated areas for headstones, full monuments and plaques, each with its own specifications. The cemetery should give you this information when you purchase the plot. We can help if you are unsure, but before purchasing anything you should always check with your cemetery. Our WA cemetery guides list the rules for Karrakatta, Fremantle, Pinnaroo and other cemeteries.

Every cemetery has its own rules and regulations, so please check before purchasing a stainless steel memorial. If you contact us we can check eligibility with the cemetery on your behalf.

Each cemetery keeps a list of companies approved to install monuments, and for most cemeteries the paperwork must be completed by the approved monumental mason before installation. Forever Shining is an approved monumental mason for the Metropolitan Cemeteries Board in Perth and we arrange installations across Australia, using only approved masons who erect memorials to above Australian Standards.

Every memorial is different and the timeframe depends on a few factors, but the average from creating a design to installation is around 12 to 14 weeks. This can occasionally be delayed by business closures over public holidays, however we endeavour to keep within this timeframe. We can meet anniversary dates, but the more notice the better, and we will do all we can because we understand how much the moment a memorial is erected means to a family.

Approximate manufacturing time only, not including installation, and subject to change in unforeseen circumstances:

Some products can be produced faster for a surcharge, and we keep common laser etched granite plaque and headstone sizes in stock so they can be produced within a week. Please contact us for a quote.

The cost is determined mainly by the size of the item, then by the number and size of photos, motifs, logos and text applied to it. Larger, more complex pieces cost more than smaller, simpler ones of the same type. An itemised price for your personalised design is shown live in the designer as you build it, and our headstone and plaque price guide lists current starting prices for each product.

Current lead times from date of order and payment for standard products:

Customising the shape, size or colour can add considerable time, so please check the delivery time of specialised products before ordering. See where we deliver.

In many country areas you can install your own memorial and we provide simple, straightforward instructions for plaques and headstones. Alternatively a stonemason or experienced builder can install it. In larger country shires and metropolitan areas cemeteries usually require an approved stonemason, and we can arrange installation for you at an additional cost. Please discuss this with your cemetery.

The approximate body weight of the person or pet determines the urn size. Cremation processes, temperatures and bone structure vary the amount of ashes, but roughly 1 kg of body weight yields about 0.029 litres of ash. As a guide:

• A 100 kg person needs an urn of 2.9 litres or larger
• An 80 kg person needs 2.32 litres or larger
• A 60 kg person needs 1.74 litres or larger
• A 40 kg person needs 1.16 litres or larger

An urn can only be too small, never too large, so it is far better to choose one that is bigger than you think you need. The standard capacity of a single adult urn is about 3 litres.